Adams Express highly values the feedback we obtain from our customers. The input you provide is the core of our Quality Program and assists with implementing improvements to our service. There are seven questions that will provide us with the minimum information necessary for understanding your overall perception of our services. We would also appreciate your feedback on the questions in red, which will provide us with more detailed information.

The performance of your packing personnel at origin
 1 2 3 4
Promptness / Punctuality
 1 2 3 4
Appearance
 1 2 3 4
Courteous / Professional
 1 2 3 4
Packing skills
 1 2 3 4
Organization / Planning
 1 2 3 4
The performance of your delivery personnel at destination
 1 2 3 4
Promptness / Punctuality
 1 2 3 4
Appearance
 1 2 3 4
Courteous / Professional
 1 2 3 4
Packing skills
 1 2 3 4
Organization / Planning
 1 2 3 4
The performance of your move coordinator
 1 2 3 4
Explanation of services prior to your move
 1 2 3 4
Availability / Accessibility
 1 2 3 4
Knowledge
 1 2 3 4
Professionalism
 1 2 3 4
Dependability / reliability
 1 2 3 4
Keeping you informed on the status of your move
 1 2 3 4
The door to door transit time of your move compared with your expectations
 1 2 3 4
The condition of your goods when delivered
 1 2 3 4
Adams Express overall performance on your move
 1 2 3 4
Name(s) of personnel you feel deserve special mention:
Additional comments related to overall services provided:
Would you use Adams Express again or recommend our services to others?
 Yes No

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